How can we help you?

For 'Photo Tiles' and 'Photo Poster' it is possible to get your photos printed with a white border.

A photo mount is always included with 'Framed Print' and 'Gallery Wall'.

Select "import from mobile phone" and use the QR code to upload photos from your mobile phone. Do you want to use photos from your Google Photos, Google Drive or One Drive? No problem! You can import your photos directly from these services. For your photo tiles you can also import photos from Instagram and Facebook.

Heymoment uses a third party, Uploadcare, to import your photos from Instagram, Google Photos and similar photo services. Neither Heymoment nor Uploadcare stores your login data. Visit Uploadcare's website for more information.

The larger the frame, the higher the resolution should be.

Avoid using blurred images, always choose good quality images.

Place your order at www.heymoment.com and add your code at the checkout.

You can choose to give a gift code or use your own lovely photos to surprise your loved ones.

Add a greeting card and change the delivery address to send your gift directly to the recipient.

You can choose to pay with Klarna, Swich or by card.

It is important to us that you, as our customer, are 100% satisfied with your purchase! That is why we construct and print our products ourselves and each product is checked by hand. Should one or more products not meet your expectations, then we will produce new ones for you or you will receive a refund.

Please contact us within two weeks from the order date with a description of the issue.

Upon cancellation of the purchase, the products need to be returned. As soon as the products have been received, you will receive a confirmation. The invoice will be credited and an any refund of the purchase price is made within two weeks of receiving the proof.

The customer satisfaction guarantee only applies to the first order and up to and including three photo products of a maximum of 1000 SEK. The customer is responsible for the cost of returning the products. Received images will be destroyed by Heymoment.

Images or texts you upload to Heymoment's website are stored on a secure server in Sweden. The data will be stored as short a time as possible and only so that your order can be placed and executed.

Before ordering
Images or texts will be stored for a maximum of 21 days after your last visit to our website, after that period they will be deleted. During that period, you can therefore always continue with your order. If you delete an image or text in the design tool, it will be deleted immediately and no copies are being saved.

After purchasing
It is important to us that you, as our customer, are 100% satisfied with your purchase. To facilitate any complaints, your uploaded photos or texts will be stored for a maximum of 30 days after the purchase, after that period they will be deleted. Should the products e.g. have been damaged during transport, we will have the opportunity to produce new products for you.

For more information also read our privacy policy and terms and conditions.

As each photo product is made to order and personalised, it is, unfortunately, not possible to cancel the order after we have started the production process. For the same reason, we do not offer returns and the right to exchange. The order can only be returned due to production errors.

On the first time you order from us, we offer you a customer satisfaction guarantee. Should the photo products not meet your expectations, then we will make new ones for you or you will receive a refund.

We aim to send your order within three working days, but we are usually able to send on the following day. How fast you receive your package depends on our shipping partner, but usually the day after we have sent it. You always get a shipment ID in order to track your package.

If the products have been damaged during transport, you will of course receive new ones. Since we need a few photos, it is easiest for you to contact us via email at hey@heymoment.com. To process your case, we need:

1. Your order ID
2. Description of the damage
3. Photo of the packaging with the products that have been delivered to you
4. Photo of the damaged products

We will report the damage to our shipping partner. The part of the order that needs replacing will then be manufactured and sent to you.

The self-adhesive magnetic strips on our photo tiles can be used on all smooth surfaces. If you have just repainted, it is recommended to wait two weeks before setting up the photo tiles.

Even though the strips hold strongly, they are easy to reposition - without leaving a trace.

On walls with a lot of texture or that are painted with special dirt-repellent paint, it can be difficult for the self-adhesive magnetic strips to create a strong bond.

Contact us if you are unsure whether the self-adhesive magnetic strips can be used on your walls.